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"I am happy at the Omni Cancun Hotels and the employees are very
friendly with the guests and attend us well and that is why we always
return to this hotel. The facilities are beautiful and we feel like this is
our home."
Seoux City, Iowa USA
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| Sarita Flores Vega wrote: |
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"I have been coming here every year for 17 years. They have magnificent services, Mexican
Music, the beautiful sea and beach. It is very enjoyable. The employees are like family
and part of my heart forever. I come to Cancun to enjoy the lifestyle here and I only stay
at the Omni Cancun Hotel."
San Antonio, TX
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| James Olsen wrote: |
"1st rate staff. They treat you also like royalty. Always a smiling face.
The upgrades made in 2005-2006 are outstanding. The beach is fantastic, KuKu's
bar a must, Pool Bar food very good, La Paloma breakfast is great.
I've stayed at many hotels in Cancun and I picked the Omni for my membership due
to all of the above. I have been a member for 7 years."
Fort Worth, Texas
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| Angelo Battisti wrote: |
"We can't thank you enough for the wonderful week we had while at the Omni. The service was outstanding!
I have already recommended the Omni to several close friends . The All Inclusive Package is 5-Star. You made us
all feel very special. Your staff is warm, friendly and always smiling. We will be returning to the Omni again
in the near future."
New York State
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| Margaret Kidwell wrote: |
"I have been a member of The Omni Cancun Vacation Club since 2000. Every year
I come back to enjoy the colorful setting and friendly people of Cancun. I highly
recommend this resort to any visitor as it has so much to offer."
California
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| Haruko Katsumata wrote: |
"I am writing this letter to express my gratitude for the assistance provided by
your employees during my stay at the Omni Cancun. My sister and I were invited to join
our friends who are Omni Cancun Vacation Club Members. Our week long stay in Cancun
was quite pleasant and relaxing There was, however, one unexpected and disappointing
incident.
We purchased a voucher for a dinner cruise for five persons from a person who was at a
tour desk in a shopping center. And it appears that person took the money and ran.
When we arrived at the Captain Hook dinner cruise we found that our advance cash payment had
never made it to the ticket office and after an unpleasant conversation with the people in charge
we were unable to board the ship.
We eventually got the money back from the company responsible but this would not have
been possible without the assistance provided by your Member Services Manager Rafael
Herrera. He helped clarify the various options available to us to recuperate our money
and offered his personal assistance toward that end.
The manner in which Rafael handled the situation was very impressive. He was from the
beginning, quite articulate about what would be an acceptable solution in this matter.
He was also concerned with the general environment in which the fraud took place and q
uickly responded to our request to report the matter to the police and arranged an
appointment at the police station for us. It turned out we did not need to take this
step but it was a considerate gesture on his part.
It was refreshing to meet a person who is consciously inclined to do the right thing.
We were also assisted by Carlos and we thank him too.
It was our first time to Mexico and we were not sure what to expect. Now we are very happy
that we made the trip and the people at the Omni (everyone was friendly and helpful) are
certainly part of our precious, pleasant memories of Cancun.
"
Tokyo, Japan
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